Resident Services Officer - Kensington & chelsea

Added 18/06/2026

The Role: This role will provide a seamless, proactive, and high-quality front-line service to residents who live on the Lancaster West Estate. Our vision is for Lancaster West to become a model social housing estate for the 21st century, and one which is carbon-neutral by 2030. You'll put residents and the local community at the heart of all our plans, making certain they know we are ready to listen and to support them, and ensuring their voices are heard as projects are planned and progressed. You'll deal with a wide range of issues, from assisting in decanting residents to resolving...

Resident Liaison Officer - Enfield

Added 31/03/2026

This role is 5 days per week, however we would consider part-time 3 or 4 days per week. Fully flexible role. This is a hybrid role - Tuesdays definitely being office based, other days will be remote and/or attending appointments/site visits. Please see full JD attached. Enfield Council has an ambitious energy efficiency programme to increase the comfort and warmth of homes, reduce bills and reduce carbon emissions, in our 10,000 council homes. The Council's aim is to retrofit all council homes to reach an average of EPC B by 2030. To aid with this, Enfield Council has secured £3.5m...

Reviews Officer - Kensington & Chelsea - £36.08 p/h umb

Added 24/06/2026

Reviews Officer - Kensington & Chelsea - £36.08 p/h umbThe officer will work with the Housing Needs Service to respond to complaints concerning homelessness, temporary accommodation, housing register applications, as well as other service matters. Knowledge and experience of complaints handling required. Knowledge and experience of homeless duties very beneficial. Candidates with experience of homelessness statutory review investigations welcomed. Candidates must have strong written communication skills and expression, and will be expected to comply with RBKC Codesigned Customer Service Standards.To apply reach out to me on :02030471496Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited...

Housing Response officer - Kensington & Chelsea

Added 19/06/2026

The Role We are looking for a Complex Cases Officer to join our Property Services Department, to help support the Responsive Repairs Team's responsibilities of addressing and resolving complex repairs concerns or related issues that residents' and leaseholders' or their advocates bring to our attention. Whoever takes on this role, will be a key point of contact for tenants and leaseholders or their advocates during Stage One complaint investigations or Members Enquiries about repairs concerns or related issues ranging from leaks (from pipes or roofs, or through windows or ceilings), plumbing, damaged doors or windows, and flooring to conduct of...

Income Officer - Kensington & Chelsea

Added 26/05/2026

JOB PURPOSE: To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service 1. DESCRIPTION OF DUTIES: The post is responsible for a portfolio of services which may be altered from time to time but currently includes responsibility for * Provide advice and support when needed to enable customers to resolve problems and remain in their home...

Anti social Behaviour officer - Kensington & Chelsea

Added 08/04/2026

Anti-Social Behaviour Officer - Roles & Responsibilities: Manage a caseload of anti-social behaviour (ASB) cases, including noise nuisance, harassment, domestic abuse-related tenancy breaches, vandalism, neighbour disputes, and criminal damage. Investigate complaints thoroughly by gathering evidence, conducting interviews, taking witness statements, and liaising with complainants, alleged perpetrators, and partner agencies. Carry out risk assessments and vulnerability assessments to safeguard victims and identify high-risk cases requiring urgent intervention. Work in partnership with the Police, local authority teams, legal services, environmental health, social services, and community safety units to resolve complex ASB issues. Issue warning letters, tenancy breach notices, Acceptable Behaviour Contracts (ABCs),...

Housing Liaison Officer - Haringey - £24.63 p/h umb

Added 04/06/2026

Housing Liaison Officer - Haringey - £24.63 To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is highTo take part in the organisation's response to emergencies, helping to co-ordinate actions and providing support to residents. To respond to and manage incidents of...

Project Liaison Officer - Nottingham

Added 09/04/2026

* 3 months to cover sickness * Grade F * Full time - Monday - Friday, between the hours of 8:30pm - 5pm * Hybrid - Harvey Road is the base, but they would be expected to be out and about as well * Driving licence and access to a vehicle for work purposes is essential * Key responsibilities: - To investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Site Manager and/or Project Manager. - To ensure...

Temporary Tenancy Sustainment Officer - Kensington & Chelse

Added 30/03/2026

To provide customer focused housing support service to help residents sustain their tenancy and live independently in their homes. This will include providing practical advice, information, and support on a wide range of issues including housing, welfare rights, personal finance, life skills and the promotion of personal independence.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail....

Asset Manager - Kensington & Chlesea

Added 26/03/2026

DESCRIPTION OF DUTIES: *Develop, implement, and monitor a framework of technical and design standards that align with strategic asset objectives and regulatory requirements. *Coordinate the delivery of asset-related projects and programmes with internal teams, contractors and consultants, ensuring quality, compliance and value for money. *Analyse stock condition and asset performance data to inform lifecycle planning, component replacement strategies, and investment decisions. *Work with the Strategic Asset Manager to provide accurate inputs into asset reviews, investment planning, financial modelling and scenario testing. *Produce performance and compliance reports to support strategic decision-making and statutory reporting. *Integrate requirements from internal teams (e.g. Energy,...

Later Living Officer (Sheltered Housing Officer) - Enfield

Added 26/05/2026

Lone working, and site based Provide high quality and comprehensive support to the service user to empower and to plan, work towards and achieving their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse,...

Asset Information Officer - Wokingham - £561.06 p/h umb

Added 26/06/2026

Asset Information Officer - Wokingham - £561.06 p/h umb-Own the housing asset and compliance data position across NEC Housing, contractor records and the stock condition survey output, reconciling the sources so the Council can demonstrate a single, accurate record for each property.2Cleanse the asset and compliance data and prepare it for loading into NEC Housing, and keep it accurate and current once loaded, so the system holds data the service can rely on.3Provide first-line sign-off that each NEC Housing module is ready and fit to go live, working with the implementation team and the service.4Work with the Council's corporate Data...

Temporary Accommodation Officer - Lambeth - £216.39 p/d umb

Added 26/06/2026

Temporary Accommodation Officer - Lambeth - £216.39 p/d umbKey Areas of Responsibility Temporary Accommodation Placements: 1. Allocate a variety of temporary accommodation units including emergency accommodation, and control and conduct all activities leading to admissions and discharges where appropriate in order to achieve the most efficient and economic use of accommodation available. 2. Minimise the inappropriate use of shared accommodation for families with children and ensure that all clients are effectively tracked, monitored and moved on from temporary accommodation where appropriate. 3. Conduct visits where necessary to a range of B&B type establishments to ensure property standards are maintained and...

Private Rented Sector Officer - Elmbridge - £28.06 p/h umb

Added 24/06/2026

Private Rented Sector Officer - Elmbridge - £28.06 p/h umbSpecific duties and responsibilities Build and maintain a high quality and diverse portfolio of private landlords and letting agents, proactively sourcing new property supply both within and outside the borough to expand housing options for eligible households. Co-design, refine and promote landlord incentive offers including deposit alternatives and enhanced support packages to strengthen the Council's offer and increase landlord participation. Plan and deliver targeted outreach and promotional activities, such as digital campaigns, inperson events and direct landlord engagement, to raise scheme visibility and convert enquiries into successful lets. Act as an...

Reviews Officer - Redbridge - £42 p/h umb

Added 24/06/2026

Reviews Officer - Redbridge - £42 p/h umbThis will involve: Contribute as a member of the Reviews and Service Improvement team.Managing all aspects of own casework in association with all reviews carried out, keeping detailed case notes, liaising with the customer and their advocates, and responding to solicitors and other correspondence within target and to a very high standardProviding any necessary input on cases that are appealed in the County Court and beyond, preparing witness statements and responses to appeal as required in conjunction other officers and managers, and the Council's Legal Department. Taking appropriate decisions on requests for interim...