Income Management Officer - Warwick - £19.32 p/h umb
Income Management Officer - Warwick - £19.32 p/h umb
To undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes.
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Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness. |
Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms, ensuring you go that extra mile to support the customer to avoid eviction and maintain their family home. Proactively identify cases appropriate for direct debit payments or other payment methods in accordance with procedure to prevent debt from increasing.
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Work with Housing officers to develop a seamless service ensuring that customers receive support to sustain their tenancies. Represent the service area at internal/external meetings such as with Social Services. |
Keep excellent records all within a timely manner in accordance with policy, procedure, and legislation, ensuring customer information is collected, reviewed and monitored on a regular basis |
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Income Management Officer - Warwick - £19.32 p/h umb
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