Reviews Officer - Kensington & Chelsea - £36.08 p/h umb

Added 24/06/2026

Reviews Officer - Kensington & Chelsea - £36.08 p/h umbThe officer will work with the Housing Needs Service to respond to complaints concerning homelessness, temporary accommodation, housing register applications, as well as other service matters. Knowledge and experience of complaints handling required. Knowledge and experience of homeless duties very beneficial. Candidates with experience of homelessness statutory review investigations welcomed. Candidates must have strong written communication skills and expression, and will be expected to comply with RBKC Codesigned Customer Service Standards.To apply reach out to me on :02030471496Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited...

Resident Liaison Officer - Kensington & Chelsea - £27.36 p/h umb

Added 24/06/2026

Resident Liaison Officer - Kensington & Chelsea - £27.36 p/h umbIn this role, the officers will be a key point of contact for tenants and leaseholders during the delivery of capital projects such as retrofit works, kitchen and bathroom programmes, and other complex or specialist schemes. They'll provide clear information, practical advice and ongoing support, helping residents understand what to expect and ensuring their concerns are addressed sensitively and professionally. Working closely with Project Managers, contractors, consultants and fellow Resident Liaison Officers, officers will help develop and manage resident engagement plans for each project. This includes coordinating resident communications such...

Housing Response officer - Kensington & Chelsea

Added 19/06/2026

The Role We are looking for a Complex Cases Officer to join our Property Services Department, to help support the Responsive Repairs Team's responsibilities of addressing and resolving complex repairs concerns or related issues that residents' and leaseholders' or their advocates bring to our attention. Whoever takes on this role, will be a key point of contact for tenants and leaseholders or their advocates during Stage One complaint investigations or Members Enquiries about repairs concerns or related issues ranging from leaks (from pipes or roofs, or through windows or ceilings), plumbing, damaged doors or windows, and flooring to conduct of...

Resident Services Officer - Kensington & chelsea

Added 18/06/2026

The Role: This role will provide a seamless, proactive, and high-quality front-line service to residents who live on the Lancaster West Estate. Our vision is for Lancaster West to become a model social housing estate for the 21st century, and one which is carbon-neutral by 2030. You'll put residents and the local community at the heart of all our plans, making certain they know we are ready to listen and to support them, and ensuring their voices are heard as projects are planned and progressed. You'll deal with a wide range of issues, from assisting in decanting residents to resolving...

Anti social Behaviour officer - Kensington & Chelsea

Added 08/04/2026

Anti-Social Behaviour Officer - Roles & Responsibilities: Manage a caseload of anti-social behaviour (ASB) cases, including noise nuisance, harassment, domestic abuse-related tenancy breaches, vandalism, neighbour disputes, and criminal damage. Investigate complaints thoroughly by gathering evidence, conducting interviews, taking witness statements, and liaising with complainants, alleged perpetrators, and partner agencies. Carry out risk assessments and vulnerability assessments to safeguard victims and identify high-risk cases requiring urgent intervention. Work in partnership with the Police, local authority teams, legal services, environmental health, social services, and community safety units to resolve complex ASB issues. Issue warning letters, tenancy breach notices, Acceptable Behaviour Contracts (ABCs),...

Voids Works Administrator - Kensington & Chelsea - £23.23 p/h umb

Added 14/07/2026

Voids Works Administrator - Kensington & Chelsea - £23.23 p/h umbDevelop systems to ensure that council tax and utility bills are processed effectively, minimising costs to the department Maintain an efficient void tracker and brought forward system to ensure that voids are processed and let according to agreed deadlines. Manage and maintain an effective record keeping system for the Head of Voids & Lettings, ensuring information and documentation is kept up-to-date and correctly filedRegularly checks Service Connect and CRM to ensure that team tasks are allocated and actioned promptlyProvide administrative support to the Voids Team and occasionally ad hoc support...

Rent Income Recovery Officer - Sutton - £22.84 p/h umb

Added 17/07/2026

Rent Income Recovery Officer - Sutton - £22.84 p/h umbWe require an experienced temporary Rent Income Recovery Officer with at least 2 years' recent social housing experience, specifically including Former Tenant Arrears (FTA) recovery. The successful candidate should be able to manage an FTA caseload independently, trace former tenants, negotiate repayment arrangements, maximise debt recovery, use a housing management system confidently, and require minimal training. This is temporary cover for an existing FTA officer who is on secondment. Main responsibilities: 1. Responsibility for the recovery of former tenant rent arrears. 2. Responsibility for the recovery of former tenant court costs...

Income Management Officer - Warwick - £19.32 p/h umb

Added 24/06/2026

Income Management Officer - Warwick - £19.32 p/h umb-5299177To undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Management Officer - Warwick - £19.32 p/h umb

Added 22/06/2026

Income Management Officer - Warwick - £19.32 p/h umbTo undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Project Officer - Brent - £28.19 p/h umb

Added 19/06/2026

Income Project Officer - Brent - £28.19 p/h umb -000B 1C8B / 1 Job specific roles and responsibilities1. Provide high level customer service with emphasis on getting things right thefirst time, keeping promises and taking ownership for the customer demandsand requests. Promote self-sufficiency in our services while offering support tothose that need extra help.2. To keep up to date on welfare benefit entitlements, particularly housing relatedbenefits and all changes due to Welfare Reform.3. To advise and assist clients across tenures on welfare benefits - to offeradvice and encourage debt counselling and refer tenants to specialist advice.4. To work with staff...

Rental Income Support Officer - Hammermsith & Fulham

Added 02/06/2026

ROLE PURPOSE Manage a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies. Work to carry out all relevant operational and legal processes to ensure current tenant housing rental income is maximised in line with statutory regulations, council policy, operational procedures, court pre-action protocol and performance indicators. The job purpose includes working with other teams such as the Tenancy Teams and working on a daily basis...

ASC Income and Recovery Officer -reading

Added 08/05/2026

Job Title: ASC Income and Recovery Officer Department: Adult Social Care (ASC) / Finance Reports To: Income and Recovery Manager / ASC Finance Team Lead Job Summary: The ASC Income and Recovery Officer is responsible for managing the income and debt recovery processes for Adult Social Care services. This role ensures that clients are billed accurately, payments are collected efficiently, and recovery actions are undertaken in line with statutory guidelines and council policies. The officer will liaise with service users, internal teams, and external agencies to resolve outstanding debts while maintaining a high level of customer service. Key Responsibilities: Administer...

Income Accounting Officer (Remote) - Bournemouth

Added 10/04/2026

Job Title Income Officer Department Housing / Income & Collections Reports To Income Manager / Housing Services Manager Job Purpose To maximise rental income and reduce arrears by proactively managing a caseload of rent accounts across general needs, leasehold, temporary accommodation, and supported housing stock. The postholder will provide effective income recovery, welfare advice, tenancy sustainment support, and early intervention to minimise financial risk and prevent tenancy failure. Key Responsibilities Income Collection & Arrears Management Manage a patch of rent accounts and ensure prompt collection of current and former tenant arrears. Monitor rent accounts daily and take early action to...

Temporary Tenancy Sustainment Officer - Kensington & Chelse

Added 30/03/2026

To provide customer focused housing support service to help residents sustain their tenancy and live independently in their homes. This will include providing practical advice, information, and support on a wide range of issues including housing, welfare rights, personal finance, life skills and the promotion of personal independence.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail....

Income Assistant - Brent - £24.56 p/h umb

Added 19/06/2026

Income Assistant - Brent - £24.56 p/h umb-000B 1CEC / 1 Job Purpose:1.To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.2.To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.3.To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.4.To ensure that council policies, performance standards and customer satisfaction requirements are met.To...