Customer Service Adviser - Hammermsith & fulham

Added 14/04/2026

1.1 To provide a single point of contact for those contacting LBHF about housing services and repairs. 1.2 To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction. 1.3 To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post. 1.4 To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff. To...

Rent Income Recovery Officer - Sutton - £22.84 p/h umb

Added 17/07/2026

Rent Income Recovery Officer - Sutton - £22.84 p/h umbWe require an experienced temporary Rent Income Recovery Officer with at least 2 years' recent social housing experience, specifically including Former Tenant Arrears (FTA) recovery. The successful candidate should be able to manage an FTA caseload independently, trace former tenants, negotiate repayment arrangements, maximise debt recovery, use a housing management system confidently, and require minimal training. This is temporary cover for an existing FTA officer who is on secondment. Main responsibilities: 1. Responsibility for the recovery of former tenant rent arrears. 2. Responsibility for the recovery of former tenant court costs...

Income Management Officer - Warwick - £19.32 p/h umb

Added 24/06/2026

Income Management Officer - Warwick - £19.32 p/h umb-5299177To undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Management Officer - Warwick - £19.32 p/h umb

Added 22/06/2026

Income Management Officer - Warwick - £19.32 p/h umbTo undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Project Officer - Brent - £28.19 p/h umb

Added 19/06/2026

Income Project Officer - Brent - £28.19 p/h umb -000B 1C8B / 1 Job specific roles and responsibilities1. Provide high level customer service with emphasis on getting things right thefirst time, keeping promises and taking ownership for the customer demandsand requests. Promote self-sufficiency in our services while offering support tothose that need extra help.2. To keep up to date on welfare benefit entitlements, particularly housing relatedbenefits and all changes due to Welfare Reform.3. To advise and assist clients across tenures on welfare benefits - to offeradvice and encourage debt counselling and refer tenants to specialist advice.4. To work with staff...

Income Officer - Kensington & Chelsea

Added 26/05/2026

JOB PURPOSE: To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service 1. DESCRIPTION OF DUTIES: The post is responsible for a portfolio of services which may be altered from time to time but currently includes responsibility for * Provide advice and support when needed to enable customers to resolve problems and remain in their home...

ASC Income and Recovery Officer -reading

Added 08/05/2026

Job Title: ASC Income and Recovery Officer Department: Adult Social Care (ASC) / Finance Reports To: Income and Recovery Manager / ASC Finance Team Lead Job Summary: The ASC Income and Recovery Officer is responsible for managing the income and debt recovery processes for Adult Social Care services. This role ensures that clients are billed accurately, payments are collected efficiently, and recovery actions are undertaken in line with statutory guidelines and council policies. The officer will liaise with service users, internal teams, and external agencies to resolve outstanding debts while maintaining a high level of customer service. Key Responsibilities: Administer...

Income Accounting Officer (Remote) - Bournemouth

Added 10/04/2026

Job Title Income Officer Department Housing / Income & Collections Reports To Income Manager / Housing Services Manager Job Purpose To maximise rental income and reduce arrears by proactively managing a caseload of rent accounts across general needs, leasehold, temporary accommodation, and supported housing stock. The postholder will provide effective income recovery, welfare advice, tenancy sustainment support, and early intervention to minimise financial risk and prevent tenancy failure. Key Responsibilities Income Collection & Arrears Management Manage a patch of rent accounts and ensure prompt collection of current and former tenant arrears. Monitor rent accounts daily and take early action to...

Income Assistant - Brent - £24.56 p/h umb

Added 19/06/2026

Income Assistant - Brent - £24.56 p/h umb-000B 1CEC / 1 Job Purpose:1.To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.2.To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.3.To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.4.To ensure that council policies, performance standards and customer satisfaction requirements are met.To...

Income Collections assistant - Walsall

Added 14/05/2026

2. Role specific duties and accountabilities: * Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. * Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. * Provide training, support and information relating...

Housing Officer - Hammersmith & Fulham

Added 02/06/2026

We have an opportunity for an enthusiastic housing officers to join our neighbourhood services team, based in our area housing office on the White City Estate, London, W12. You will be part of a team providing a wide range of housing management and support services to our residents. We are looking for experience or transferable skills to provide a customer focused, proactive and high-quality tenancy and leasehold management for our residents. The successful candidate will be responsible for the day-to-day management of a patch of tenancies, leases and licences. This will include providing a front-line service to our residents, tenancy...

Specialist housing officer - Hammersmith & fulham

Added 24/03/2026

Role purpose 1.1 To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders. 2. Description of duties: 2.1 Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services. 2.2 Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and...

Building surveyor - Hammersmith & fulham - £32.45 p/h umb

Added 03/07/2026

Building surveyor - Hammersmith & fulham - £32.45 p/h umb Job Context (Key outputs of team / role)As a member of the Housing Investment Team, contribute towards achievement of the services aims and objectives as contained in the Asset management strategy. Contribute towards planning, delivery and management of housing investment, capital works and asset sustainability across the Council's housing stock.To act as lead professional in all aspects of stock condition inspections, and to provide expert professional and technical advice in all matters relating to the building stock in a customer focused manner.To provide a professional and efficient service, ensuring that...

Hammersmith & Fulham - QSW - FS & S Team - £37.52 p/h Umb

Added 22/04/2026

Eden Brown Synergy are currently looking for an experienced Qualified Social Worker to join the Family Support & Safeguarding Team for the London Borough of Hammersmith and Fulham. Duties and Responsibilities: * Manage a complex caseload involving children in need, child protection, and court proceedings. * Complete statutory assessments, including Section 17 and Section 47 enquiries. * Develop, implement and review care plans to ensure the safety and wellbeing of children. * Work closely with families, carers, and partner agencies to deliver effective safeguarding outcomes. * Prepare detailed reports and present evidence in court where required. * Maintain high-quality case...

Hammersmith & Fulham - QSW - Youth Justice Team

Added 07/04/2026

Eden Brown Synergy are currently looking for an experienced Qualified Social Worker to join the Youth Justice Team for London Borough of Hammersmith & Fulham Duties and Responsibilities: * Managing a caseload of children and young people subject to youth justice interventions, including statutory court orders. * Completing comprehensive assessments such as AssetPlus to inform risk management and intervention planning. * Delivering targeted interventions to reduce offending behaviour and support rehabilitation. * Working within a multi-agency framework alongside police, courts, education, and health services. * Safeguarding children and young people, ensuring risks are identified and managed effectively. * Preparing high-quality...