Assessment officer (Rent recovery)- Enfield

Added 16/06/2026

Assessment Officer - Income & Debt (SC6) Temporary Accommodation Income Team - Enfield We are looking for a motivated and customer focused Assessment Officer to join our Temporary Accommodation Income Team. As part of the rent collection service, you will play a key role in delivering proactive, effective and compassionate income management support to our residents. Working in line with national legislation and Enfield's corporate policies and procedures, you will provide a professional, positive and responsive service to all customers. You will need to build strong relationships, communicate clearly, and engage effectively with residents including those who may be vulnerable...

ASC Income and Recovery Officer -reading

Added 08/05/2026

Job Title: ASC Income and Recovery Officer Department: Adult Social Care (ASC) / Finance Reports To: Income and Recovery Manager / ASC Finance Team Lead Job Summary: The ASC Income and Recovery Officer is responsible for managing the income and debt recovery processes for Adult Social Care services. This role ensures that clients are billed accurately, payments are collected efficiently, and recovery actions are undertaken in line with statutory guidelines and council policies. The officer will liaise with service users, internal teams, and external agencies to resolve outstanding debts while maintaining a high level of customer service. Key Responsibilities: Administer...

Income Management Officer - Warwick - £19.32 p/h umb

Added 24/06/2026

Income Management Officer - Warwick - £19.32 p/h umb-5299177To undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Management Officer - Warwick - £19.32 p/h umb

Added 22/06/2026

Income Management Officer - Warwick - £19.32 p/h umbTo undertake very complex case management, this includes preparing witness statements, court files and representing the Council at Court hearings without any legal representation or assistance, whilst keeping up to date with legislative changes. Attend evictions, completing legal process about abandoned personal belongings whilst maintaining a professional, compassionate, and empathetic approach to support those clients in crisis, signposting and directing to other services where applicable to help alleviate homelessness.Negotiate affordable re-payment plans with customers whilst balancing the need to recover the arrears in a timely fashion through effective completion of Income/Expenditure forms,...

Income Project Officer - Brent - £28.19 p/h umb

Added 19/06/2026

Income Project Officer - Brent - £28.19 p/h umb -000B 1C8B / 1 Job specific roles and responsibilities1. Provide high level customer service with emphasis on getting things right thefirst time, keeping promises and taking ownership for the customer demandsand requests. Promote self-sufficiency in our services while offering support tothose that need extra help.2. To keep up to date on welfare benefit entitlements, particularly housing relatedbenefits and all changes due to Welfare Reform.3. To advise and assist clients across tenures on welfare benefits - to offeradvice and encourage debt counselling and refer tenants to specialist advice.4. To work with staff...

Rental Income Support Officer - Hammermsith & Fulham

Added 02/06/2026

ROLE PURPOSE Manage a patch of properties that requires responsibility for maximising rental income of approximately £70m per annum. Operate in a commercial environment to ensure that alongside maximising income, brilliant customer care is provided with the outcomes including contributing to increasing resident satisfaction and sustaining tenancies. Work to carry out all relevant operational and legal processes to ensure current tenant housing rental income is maximised in line with statutory regulations, council policy, operational procedures, court pre-action protocol and performance indicators. The job purpose includes working with other teams such as the Tenancy Teams and working on a daily basis...

Income Officer - Kensington & Chelsea

Added 26/05/2026

JOB PURPOSE: To be responsible for the collection of accommodation charges and to ensure arrears are reduced and income is increased. Work includes making contact with applicants by letter, telephone and home visits, troubleshooting, supporting applicants to make benefit claims, developing relationships with support agencies and close liaison with other teams with the Housing Needs service 1. DESCRIPTION OF DUTIES: The post is responsible for a portfolio of services which may be altered from time to time but currently includes responsibility for * Provide advice and support when needed to enable customers to resolve problems and remain in their home...

Income Accounting Officer (Remote) - Bournemouth

Added 10/04/2026

Job Title Income Officer Department Housing / Income & Collections Reports To Income Manager / Housing Services Manager Job Purpose To maximise rental income and reduce arrears by proactively managing a caseload of rent accounts across general needs, leasehold, temporary accommodation, and supported housing stock. The postholder will provide effective income recovery, welfare advice, tenancy sustainment support, and early intervention to minimise financial risk and prevent tenancy failure. Key Responsibilities Income Collection & Arrears Management Manage a patch of rent accounts and ensure prompt collection of current and former tenant arrears. Monitor rent accounts daily and take early action to...

Income Assistant - Brent - £24.56 p/h umb

Added 19/06/2026

Income Assistant - Brent - £24.56 p/h umb-000B 1CEC / 1 Job Purpose:1.To deliver an efficient and robust administrative function to the Rent Income Team within the General Needs Service and provide residential and non-residential rent collection services to all council tenants.2.To deliver services for residents including face-to-face, telephone, email and virtual communication while ensuring pace, confidentiality and empathy are provided.3.To collaborate with the Rent Income Officers, Area Tenancy Managers, Welfare Advisors and Income and Financial Inclusion Management Team to provide the best service possible for our residents.4.To ensure that council policies, performance standards and customer satisfaction requirements are met.To...

Income Collections assistant - Walsall

Added 14/05/2026

2. Role specific duties and accountabilities: * Maximise and secure income due to the Council by undertaking all aspects of income and debt recovery activity in an effective and timely manner and in accordance with relevant policies, processes and procedures. Methods of recovery will include, but are not limited to, outbound telephone, letter, email collection activities and the referral of debts to collection agents. * Evaluate the financial position of debtors, provide practical support and advice regarding payment options, including instalment arrangements and where appropriate refer customers to internal and external support/advice agencies. * Provide training, support and information relating...

Debt Recovery Team Leader - Brent

Added 11/06/2026

Job Title: Debt Recovery Team Leader Location: Brent NOT A CREDIT CONTROL POSITION Are you a strategic leader with a passion for driving performance and improving financial outcomes? Brent Council is seeking a Debt Recovery Team Leader to oversee and optimise the recovery of multiple debt portfolios, including Housing Benefit Overpayments, Adult Social Care, and Sundry Debt. About the Role: As the Debt Recovery Team Leader, you will: * Manage Debt Portfolios: Ensure effective, timely, and consistent recovery activity across assigned portfolios. * Ensure Compliance: Operate within legislative frameworks, case law, and Council policies, safeguarding our financial position. * Lead...

Debt Recovery Assistant - Elmbridge

Added 16/04/2026

About the role You will be responsible for collecting debt for the Council. The main purpose of the role: Assist the Debt Recovery Officer with the collection of outstanding debt. Specific duties and responsibilities The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area. The duties are: Control and reconciliation of the system. Provide assistance, advice and training (as required). Pursue the recovery of debts due in accordance with agreed...

Sutton - Team Manager - Family Help Team - £45.20 p/h Umb

Added 17/07/2026

Join our dedicated Family Help Team in Sutton as a Team Manager, where you will play a pivotal role in supporting families and ensuring the delivery of high-quality social work services. This position offers a competitive rate of £45.20 per hour on an umbrella basis. As a Team Manager, you will lead a team of qualified social workers, providing guidance and support to facilitate effective interventions for families in need. Your key responsibilities will include: Leading and managing a team of social workers to deliver effective family support services. Overseeing case management, ensuring compliance with statutory requirements and best practice...

Sutton - Senior SW - CWD Team - £39.04 p/h Umb

Added 17/07/2026

We are seeking a dedicated and experienced Senior Social Worker to join our Children with Disabilities (CWD) Team in Sutton. This is an exciting opportunity for a passionate professional to make a significant impact on the lives of children and their families. The role offers a competitive pay rate of £39.04 per hour on an umbrella basis. You will be responsible for providing high-quality social work support, ensuring the best outcomes for children with disabilities and their families. Key responsibilities include: Conducting assessments and developing care plans for children with disabilities. Working collaboratively with families, schools, and other professionals to...

Sutton - Lead CP Practitioner - MACPT - £39.04 p/h Umb

Added 15/07/2026

Join our dedicated team as a Lead CP Practitioner in Sutton, where your expertise will play a pivotal role in safeguarding and supporting vulnerable children and families. This is an exciting opportunity to work within the Multi-Agency Child Protection Team (MACPT) on a competitive hourly rate of £39.04 per hour (Umbrella). As a Lead CP Practitioner, you will provide leadership, guidance, and support to social work staff, ensuring that the highest standards of practice are maintained. Your key responsibilities will include: Leading and coordinating the child protection processes, ensuring compliance with statutory requirements. Conducting complex assessments and developing effective intervention...