Service manager - Southwark

Reference: 3537023225_1777036561

VOIDS - Role Profile



POST TITLE:

Service Delivery Supervisor (Voids)



DIVISION / UNIT:

Housing / Assets - Voids Service



DEPARTMENT:

Repairs & Maintenance / Voids Delivery



REPORTS TO:

Head of Repairs / Voids / Asset Operations



PURPOSE OF THE ROLE

To take full operational ownership of void properties from the point of technical specification through to practical completion and handover, ensuring that:

- Works are instructed to the principal contractor accurately and without delay

- Delivery is compliant with all health & safety and statutory requirements

- Works are completed on time, to the required quality, and within agreed cost parameters

- The completed void meets the defined lettable standard and is fit for purpose

- All stakeholders are kept informed through clear, structured communication

- Performance against void turnaround targets (minor and major voids) is achieved

This role is accountable for delivery, control, assurance, and outcome.



PRINCIPAL ACCOUNTABILITIES



1. Work Instruction & Mobilisation

Receive and review the technical handover pack from the Surveying Technical Assistant and raise the formal works order.



2. Contractor Management & Delivery Oversight

Manage the principal contractor and ensure works progress to programme.



3. Health & Safety Compliance

Ensure full compliance with H&S legislation, CDM and safe systems of work.



4. Quality Assurance & Standard Compliance

Inspect works and ensure they meet the defined void standard.



5. Programme & Turnaround Management

Drive delivery in line with void turnaround targets:

- Minor voids (28 days)

- Major voids (100 days)



6. Communication & Stakeholder Management

Maintain clear communication with all internal and external stakeholders.



7. Data Management & SharePoint / Tracker Control

Update the void tracker with real-time delivery information.



8. Financial Control & Value for Money

Challenge variations and maintain cost control.



9. Evidence, Handover & Completion

Ensure full completion evidence, certification and handover readiness.



10. Continuous Improvement

Provide feedback and support service improvement.



PERSON SPECIFICATION



Knowledge & Qualifications:

- Social housing voids delivery knowledge (Essential)

- NHF SOR knowledge (Essential)

- Contractor management understanding (Essential)

- H&S knowledge (Essential)



Experience:

- Managing voids or repairs delivery (Essential)

- Managing contractors (Essential)



Skills & Competencies:

- Delivery focus

- Communication skills

- Commercial awareness

- Problem solving

- IT proficiency



SPECIAL CONDITIONS

- Travel required

- Work in vacant properties

- H&S compliance



KEY DIFFERENTIATOR

Responsible for delivery, not specification. Ensures properties are completed, compliant and ready for let.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

£31.89
Per hour
Up to GBP31.89 per hour

Greater London

Contract

Added 24/04/2026
Reference: 3537023225_1777036561

Service manager - Southwark

Greater London
Contract

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