Reviews Officer - Redbridge - £42 p/h umb
Reviews Officer - Redbridge - £42 p/h umb
This will involve:
- Contribute as a member of the Reviews and Service Improvement team.
Managing all aspects of own casework in association with all reviews carried out, keeping detailed case notes, liaising with the customer and their advocates, and responding to solicitors and other correspondence within target and to a very high standard
Providing any necessary input on cases that are appealed in the County Court and beyond, preparing witness statements and responses to appeal as required in conjunction other officers and managers, and the Council's Legal Department.
Taking appropriate decisions on requests for interim accommodation pending review or county court appeal.
Supporting the response to emergency judicial review applications in a timely and professional way on topics including failure to accommodate pending review, suitability of temporary accommodation offered under s.193, and to work with Legal Services to defend all legal challenges. Respond to pre action protocol letters in cases of threatened Judicial Review proceedings and take appropriate action to ensure the Council complies with its statutory obligations to homeless households.
Carrying out reviews of suitability of temporary accommodation, private rented sector offers and discharges of the homelessness duty including as a result of refusal of part VI offers.
Considering full customers vulnerability under either the law on housing, the Care Act 2014, or the Children Act 1989
Providing appropriate contributions to the development of high-quality Personalised Housing Plans.
Effectively assess customers support needs, record and act on these, making referrals for resettlement support as required
Conduct non statutory reviews of allocations scheme decisions under part VI of the Housing Act 1996, including decisions on qualification and level of preference.
Carrying out high quality and compliant new Homelessness Reduction Act reviews of the prevention, relief and main duty requirements, and accommodation offers.
Supporting learning from reviews and other casework and assist in improving the consistency of decision making and quality of decisions by raising and working through issues that arise on reviews with Housing Solutions Officers & Team Leaders, Housing Supply Team Leader & Officers, Acquisitions & TA Team Leader and Officers and Suitability Officers.
Supporting innovation within the service through the application of best practice housing and homelessness solutions as a means of mitigating the negative impact of welfare reforms.
Working with customers and colleagues to contribute to Personalised Housing Plans for customers on behalf of the council considering the Homelessness Reduction Act 2017.
Contributing to the development of the reviews service as a member of the team.
Making recommendations for housing assistance through the bond and incentive scheme and prevention payments where expenditure on and discretionary assistance of this type is appropriate.
Preparing effective response to Members Enquiries, Complaints, and Ombudsman Enquiries, Freedom of Information Requests as directed.
Liaise as appropriate with the Housing Supply and Acquisitions team regarding issues arising in review related to customers specific needs, accommodation standards in temporary accommodation and performance by managing agents and private sector landlords.
Provide an effective, customer-focussed and efficient service to customers presenting with housing problems.
Prioritise early intervention and create an environment for responding to customers issues as soon as possible
Contribute as a member of the Reviews and Service Improvement team.
Managing all aspects of own casework in association with all reviews carried out, keeping detailed case notes, liaising with the customer and their advocates, and responding to solicitors and other correspondence within target and to a very high standard
Providing any necessary input on cases that are appealed in the County Court and beyond, preparing witness statements and responses to appeal as required in conjunction other officers and managers, and the Council's Legal Department.
To take appropriate decisions on requests for interim accommodation pending review or county court appeal.
To support the response to emergency judicial review applications in a timely and professional way on topics including failure to accommodate pending review, suitability of temporary accommodation offered under s.193, and to work with Legal Services to defend all legal challenges. Respond to pre action protocol letters in cases of threatened Judicial Review proceedings and take appropriate action to ensure the Council complies with its statutory obligations to homeless households.
To carry out reviews of suitability of temporary accommodation, private rented sector offers and discharges of the homelessness duty including as a result of refusal of part VI offers.
To fully consider customers vulnerability under either the law on housing, the Care Act 2014, or the Children Act 1989
Provide appropriate contributions to the development of high quality Personalised Housing Plans.
Effectively assess customers support needs, record and act on these, making referrals for resettlement support as required
Conduct non statutory reviews of allocations scheme decisions under part VI of the Housing Act 1996, including decisions on qualification and level of preference.
Carry out high quality and compliant new Homelessness Reduction Act reviews of the prevention, relief and main duty requirements, and accommodation offers.
Support learning from reviews and other casework and assist in improving the consistency of decision making and quality of decisions by raising and working through issues that arise on reviews with Housing Solutions Officers & Team Leaders, Housing Supply Team Leader & Officers, Acquisitions & TA Team Leader and Officers and Suitability Officers.
Support innovation within the service through the application of best practice housing and homelessness solutions as a means of mitigating the negative impact of welfare reforms.
Work with customers and colleagues to contribute to Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017.
Contribute to the development of the reviews service as a member of the team.
Make recommendations for housing assistance through the bond and incentive scheme and prevention payments where expenditure on and discretionary assistance of this type is appropriate.
Prepare effective response to Members Enquiries, Complaints, and Ombudsman Enquiries, Freedom of Information Requests as directed.
Liaise as appropriate with the Housing Supply and Acquisitions team regarding issues arising in review related to customers specific needs, accommodation standards in temporary accommodation and performance by managing agents and private sector landlords.
Provide an effective, customer-focussed and efficient service to customers presenting with housing problems.
Prioritise early intervention and create an environment for responding to customers issues as soon as possible
Provide proactive and timely housing advice and options to customers that supports the achievement of positive outcomes for households wherever possible To advise customers on full range of options to solve their housing problem, including
To refer customers for specialist information as necessary - on landlord and tenant issues, mobility options, resettlement and rough sleeping
To professionally and effectively interview customers and carry out rigorous investigations
To carry out robust, good quality casework on the customers case - collating and analysing information, reconsidering initial officers interpretation of the case and considering specialist advice and opinion
To use relevant identity/credit software and other tools that enables the service to check and verify applications and the circumstances affecting the service user.
To write and issue statutory S202 decision letters, minded to decisions and other relevant decision letters
To request the provision of temporary accommodation and private sector support where necessary
To deal with all review related correspondence e.g. from solicitors, councillors, voluntary sector agencies, and applicants.
To make recommendations for service area improvement and feedback concerns and trends from reviews, and prepare reports for senior management as required.
To work jointly with all relevant teams within the Housing service and other Council departments including Housing Standards Team ,Children's services, Tenancy Sustainment Team, and Legal Services.
Comply with all relevant statutory requirements, Government Guidance and Codes, Redbridge policies and procedures, professional and performance standards and best housing and homelessness prevention practice.
Ensure the accurate recording of all customers and all advice and support provided and to ensure this is actively updated as situations change. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken, and keep other records necessary to provide an adequate management information data base and electronic file
To advise clients of available tenancy support services including floating support, income maximisation, debt and rent arrears advice, Discretionary Housing Payments, Housing Benefit support, mobility mutual exchange and under-occupation schemes
Any other duties appropriate to the post and grade.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Reviews Officer - Redbridge - £42 p/h umb
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