Senior Complaints officer - Tower hamlets

Added 12/06/2026

Use seminars, meetings, and other events, etc., to assist in raising the profile and understanding of the Complaints service and processes within the Council, working with elected Members and appropriate council officers to achieve this. Drive and ensure corporate compliance with regulatory / legal requirements and Council policy and procedures, where necessary chase-up and escalate to senior managers. 1. Act professionally, providing expert, helpful and timely advice / guidance to the public, elected Members and council officers on complex Complaints matters provide training material, briefings, and updates on the intranet to ensure compliance and to minimise the risks of complaints...

Complaints Review Officer - Tower Hamlets - £32.83 p/h umb

Added 12/06/2026

Complaints Review Officer - Tower Hamlets - £32.83 p/h umb1.Draw on knowledge of the Housing Options Service area functions, policies and procedures to thoroughly investigate and respond to stage one complaints and members enquiries in a timely manner, whilst taking relevant legislation and statutory obligation into consideration.2.To ensure Complaints, Mayors and Members Enquiries are investigated fairly and impartially, using evidence based approach to understand the complaint and achieve a satisfactory resolution.3.Develop a sense of pride and passion and a "can do" attitude in resolving complaints in compliance with the Council's Complaints policy, the Housing and Local GovernmentOmbudsman Complaints Handling Code...

Complaints & Information Officer - Leicestershire

Added 08/04/2026

To provide effective case management of Complaints, Freedom of Information (FOI), Environment Information Regulations (EIR) work: * Ensure the Council complies with its statutory responsibilities in responding to complaints and requests for information made under FOI or EIR by the public or other parties. * Provide advice and guidance to service managers on best practice in responding to complaints, FOIs, EIRs and other enquires. * Help support and foster a learning culture where service improvements are driven directly from complaints intelligence. * To professionally represent the Corporate Resources Complaints and Information service, and the County Council in dealing with key...

Homelessness Complaints and Enquiries Officer - Westminster

Added 07/04/2026

WILL REQUIRE AN ADULTS DBS AND 5 YEARS REFERENCES Job Title: Complaints and Enquiries Officer Organisation: Westminster City Council Rate: £40.00 per hour (Umbrella) Working Arrangement: Hybrid (office and home-based working as required) Contract Type: Agency / Temporary About the Role Westminster City Council is seeking an experienced Complaints and Enquiries Officer to support our Housing Services team. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. The successful candidate will manage a varied caseload of complex complaints, ensuring timely, thorough, and compliant...

Complaints resolutions officer - Southampton

Added 26/03/2026

Complaints Resolution Officer About the team: This is an opportunity to join Southampton City Council's Housing Directorate as a Complaints Resolution Officer, with a dedicated focus on managing Stage 2 Housing complaints. While the post sits within the Housing establishment, you will be operationally seconded to the Council's Legal Services Complaints Resolution Team. This arrangement ensures independence in complaint investigations while maintaining strong links to Housing services and priorities. About the role We are looking for a Complaints Resolution Officer on a fixed?term basis to help deliver a high?quality, independent complaints investigation and resolution service. This is a fast?paced and...

Housing Landlord Complaints Investigator - Waltham

Added 20/04/2026

Job Purpose To visit or call, where a visit is not possible, households in temporary accommodation, assessing their move on housing needs and their most likely route to being re-housed in settled accommodation, including in Social Housing and the Private Rented Sector. To take accurate and complete records of the households current composition and housing needs so colleagues in the Move on team can source and match the households to suitable settled accommodation. To set expectations about the most likely route into settled accommodation, what action the household can take to move out of temporary accommodation of their own accord....

Complaints investigator - Brent

Added 20/03/2026

Seeking candidates with extensive complaints handling experience, particularly (but not exclusively) in relation to housing, repairs, homelessness and public realm complaints. Will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. Will need an element of tact & diplomacy but the tenacity to follow investigations through to completion. We wish to see candidates with extensive local authority complaints experience.Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is...

Later Living Officer (Sheltered Housing Officer) - Enfield

Added 26/05/2026

Lone working, and site based Provide high quality and comprehensive support to the service user to empower and to plan, work towards and achieving their outcomes. Work effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies and legislation. Work flexibly to deliver a tenure blind wholesome people and place offer for residents in Housing for older people and specialist housing ensuring the needs of the wider community are met. Manage complex casework including but not limited to safeguarding, domestic abuse,...

Temporary Accommodation Housing Officer - Waltham - £22.44 p/h umb

Added 03/07/2026

Temporary Accommodation Housing Officer - Waltham - £22.44 p/h umbRole Title Temporary Accommodation Housing OfficerJob Family Place / Housing / Housing Options & SupportCompetency Level All ColleaguesPay Range / Scale SO2- 22.44 Umbrella PurposeTo provide effective day to day housing management for temporary accommodation owned or directly managed by the Council, ensuring properties are safe, well maintained, and compliant with all relevant legislation, policies and standards.To maintain high property standards by carrying out inspections, investigations and follow up actions in response to complaints, repairs issues, damp and mould concerns, anti social behaviour, and tenancy/licence breaches. The postholder ensures that issues...

Darlington - Independent Reviewing Officer

Added 03/07/2026

We are seeking a dedicated and experienced Independent Reviewing Officer (IRO) to join our dynamic team in Darlington. As an IRO, you will play a crucial role in ensuring that the voices of children and young people are heard in the decision-making processes regarding their care. This position offers a unique opportunity to make a significant impact on the lives of vulnerable individuals while working within a supportive and collaborative environment. Your key responsibilities will include: Conducting independent reviews of care plans for children and young people in care. Ensuring compliance with statutory requirements and best practice guidelines. Facilitating multi-agency...

Gateshead - Independent Reviewing Officer

Added 03/07/2026

Are you a dedicated and passionate social worker looking to make a significant impact in the lives of children and families? Gateshead Council is seeking an Independent Reviewing Officer (IRO) to join our dynamic team in the Qualified Social Work field. This is a unique opportunity to play a vital role in ensuring the safety and well-being of children in care, whilst promoting their rights and best interests. As an Independent Reviewing Officer, you will be responsible for conducting high-quality reviews of care plans, ensuring that they are child-centered and effectively implemented. Your key responsibilities will include: Facilitating and chairing...

Darlington - Independent Reviewing Officer

Added 02/07/2026

Independent Reviewing Officer (IRO) - Darlington Borough CouncilLocation: Darlington (DL1 5QT)Contract: Ongoing contract with potential for extensionAre you an experienced and passionate Independent Reviewing Officer looking for your next opportunity? Darlington Borough Council is seeking a dedicated IRO to join their Children's Services team, playing a key role in ensuring the best outcomes for children and young people.The RoleAs an Independent Reviewing Officer, you will chair statutory reviews for looked-after children, monitor care planning, and ensure children's voices remain central to decision-making. Working collaboratively with social workers, partner agencies, and families, you will promote high standards of practice while ensuring...

Gateshead - Independent Reviewing Officer

Added 02/07/2026

Independent Reviewing Officer - Gateshead CouncilI'm currently recruiting for an Independent Reviewing Officer on behalf of Gateshead Council, and I wanted to get in touch as I believe this opportunity may be of interest to you.Role DetailsPosition: Independent Reviewing OfficerLocation: Gateshead (NE8 1HH)Contract: Ongoing Agency ContractAbout the RoleAs an Independent Reviewing Officer, you'll play a vital role in ensuring that children and young people receive the highest standard of care and that their care plans are robust, effective, and focused on achieving the best possible outcomes. You'll work collaboratively with professionals, children, and families while providing independent oversight of care...

Housing Advice officer (1 /2 Days onsite) - Buckinghamshire - £30 p/h umb

Added 01/07/2026

Housing Advice officer (1 /2 Days onsite) - Buckinghamshire - £30 p/h umbTo provide a statutory homelessness and housing advice service in relation to preventing homelessness and statutory homelessness assessments. Also, to assist senior officers and managers. (This involves fulfilling statutory duties under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) including actions to prevent homelessness, the preparation and publication of personalised Homelessness Prevention Plans).To deliver an efficient, front-line service in line with the Council's vision, core values and behaviours, resources, strategic and service priorities and to deliver services in a professional and courteous manner.To deliver...

REMOTE - LADO Independent Reviewing Officer | Lincolnshire

Added 01/07/2026

We are seeking a dedicated and experienced LADO Independent Reviewing Officer to join our team in Lincolnshire on a remote basis. This role is crucial in ensuring the welfare and safeguarding of children and young people within the local community. As a LADO Independent Reviewing Officer, you will be responsible for overseeing allegations made against individuals who work with children, ensuring that all processes are conducted fairly, thoroughly, and in accordance with statutory guidance. Your key responsibilities will include: Conducting independent reviews of allegations against individuals working with children. Collaborating with local authorities, police, and other agencies to ensure a...