Initial Contact Point Worker (IFD/MASH) - QSW - North East Lincolnshire
ICP Worker - Integrated Front Door (IFD)
North East Lincolnshire
Office Based - 5 Days per Week
North East Lincolnshire Council is looking for an ICP Worker to join their Initial Contact Point (ICP) within the Integrated Front Door (IFD) service.
This is a key role at the very start of a child's journey with social care, where you will play an important part in ensuring children receive the right support at the right time.
About the Role
As an ICP Worker, you will:
- Take calls relating to children who are not open to Children's Social Care or Family Help
- Speak with members of the public and professionals who may have concerns
- Use a strengths-based approach to gather clear and accurate information
- Record information directly onto Liquidlogic during calls
- Identify whether the contact is a request for Family Help or presents safeguarding concerns
- Carry out multi-agency checks and further information gathering
- Analyse information and contribute to creating an appropriate support plan
- Escalate safeguarding concerns to a Social Worker and Practice Supervisor where required
About You
We are looking for someone who is:
- Calm and able to work under pressure
- Passionate about children's services
- Confident in handling sensitive and sometimes difficult conversations
- Detail-oriented with strong analytical skills
- Curious and confident in asking clarifying questions
- A team player who understands the importance of their role at the start of a child's journey
You will be joining a supportive and committed team that places children at the centre of decision-making and works collaboratively every day to achieve the best outcomes.
Essential Requirements:
- Social Work Qualification - Degree or equivalent
- At least 3 years' experience as a social worker within children's services
- Social Work England Registration
- Driving license and access to own vehicle
If you are interested in this position, please send your CV to Adarsh Parihar at or call on 020 8152 8922.
Benefits of working with Eden Brown Synergy include:
- DBS check processed and paid for by Eden Brown Synergy
- Referral bonus if you refer a colleague or friend to us
- Bonus for finding your own job
- Twice weekly payroll
- Dedicated recruitment consultant who will support you throughout your job search, employment and beyond.
Eden Brown Synergy is an equal opportunities employer.
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