We are looking for someone who is familiar with front & backend functions of Civica Cx Housing (noting there are other Cx programmes but we want the housing one please).
We need someone who understands Civica Cx for Housing please (as opposed to other Civica products or Cx for different specialities)
These are the main tasks that spring to mind.
*Ability to build reports from Cx
*Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports
*Manage upgrades - through test and moving into live system, feeding back & resolving issues as they arise.
*Ability to launch new features and modules such as SMS messaging and tenant portal.
*Ability to continue developing the data on Cx such as adding leaseholders.
*Have day to day account management abilities - deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue
*Setting up & deleting new users & restricting permissions etc
*Liaison with finance colleagues to make sure payments go on to accounts.
*Dealing with Cx queries from users & abilities to fix some things
*Working on interfaces with different systems where data needs to pass between.
*Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the Council's interests.
*Ability to manage year end processes on Cx - rent increases, changes to direct debits, exchanging data with the Benefits IT system.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
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