Key Responsibilities
Customer Service & Focus
? Meets the Council's customer service standards by demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.
? Understands the needs and expectations of external and internal customers. ? Liaises with partner services including external organisations and internal departments, providing them with information and advice relating to the services provided.
? Drives customer involvement in service delivery and puts the customer at the centre of everything that we do.
? Demonstrates a "can-do" attitude to customer services based on empathy and excellent communication.
? Demonstrates ownership, responsibility, flexibility and collaboration with others that raises the Council's profile.
Technical & Operational Delivery
? Delivers excellent housing management services by ensuring that all activities comply with relevant legislation and regulation and are delivered on time.
. Carries out all stages of the void process including pre-void inspections, viewings and signups as required and as set out in the Council's rehousing policy
? Manages and works alongside the Senior ASB Officer and other relevant officers and partners to resolve ASB/Hate Crimes and tackle Elder Abuse and Domestic Abuse cases in line with current policies, procedures & legislation.
? Provides assistance, advice and information to residents on the full range of tenancy and housing management services. This includes and working with other service areas (e.g., repairs, caretaking etc) to ensure all contractual responsibilities are met.
? Responds to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and makes suggestions for improving service delivery
? Carries out new tenant welcome visits and introductory tenancy reviews
? Carries out annual tenancy visits to check on older and vulnerable tenants' living conditions and circumstances.
? Investigates and processes tenancy changes such as successions, assignments and mutual exchanges.
? Coordinates and carries out routine Health & Safety inspections and makes appropriate recommendations in relation to communal repairs, fire safety, compliance / general health and safety to ensure that all schemes reach agreed standards
? Manages the buildings in the service taking initial responsibility for cleanliness and repairs,
? Conducts tenancy audits and highlights tenancy fraud and or fraudulent behaviour for further investigation
? Identifies the need for and promotes Resident engagement/ participation. This includes attending residents' meetings.
? Ensures the efficient processing of rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements.
To apply reach out to me on :
02030471496
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Housing Officer - Kingston
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