Housing and Public Protection Business Improvement Manager - Windsor & maidenhead - £39.99 p/h umb

Reference: 3555373225_1781021507

Housing and Public Protection Business Improvement Manager - Windsor & maidenhead - £39.99 p/h umb

The post holder will take direct responsibility in the management of the business support functions (including budget) along with line management of the service analyst and complaints/review officer.

This will include responsibility for the coordination and response of:

  • Key technology and ICT development projects within the service
  • Responsibility for the governance of officer delegations (Part 5 of the constitution)
  • Updating procedures and monitoring data captured by the service
  • Oversee development of analyst functions, production of needs assessments and performance dashboards
  • Oversee responses to FOIs, member enquiries and complaints
  • Oversee responses to statutory reviews and appeals under housing legislation
  • Oversee legal appeals as required
  • Identify improvement and training opportunities arising out of complaints and reviews
  • Develop operational procedures, policies and strategies
  • Responsible for the effective day to day management and financial and performance monitoring of any contracts in line with the requirements set out in Part 8A of the Council's Constitution.
  • Oversee the FHIL Ltd/consortium arrangement project
  • Deputise for Assistant Director as required

The role will play a key role in driving improvements in housing services, identifying areas for development, shaping policy, and implementing best practices. Working collaboratively with the other service managers in housing and public protection and across departments, they will ensure compliance with statutory obligations, enhance service delivery, and provide leadership in resolving housing and public protection disputes and complaints.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

COMPETITIVE SALARY

Maidenhead

Contract

Added 09/06/2026
Reference: 3555373225_1781021507

Housing and Public Protection Business Improvement Manager - Windsor & maidenhead - £39.99 p/h umb

Maidenhead
Contract

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