PURPOSE OF THE JOB
The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.
To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
To contribute as a member of the wider team in creating a positive working environment.
To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.
Contribute to the delivery of a comprehensive Housing Services in accordance with the Council's policies and procedures.
Deliver the housing service in accordance with the Housing Strategy.
Work on own initiative under the general direction of the Housing Services Team Leader and Senior Housing Officer.
1. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
1.1 Provide a housing management service for all tenants of the Council's general needs properties.
1.2 Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
1.3 Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
1.5 Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
1.6 Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
1.7 Refer tenants to the Income Officers for specialist advise on rent payments income maximisation and rent recovery.
1.8 Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.
1.9 Provide support and guidance to Independent Living Co-ordinators around technical housing management functions.
1.10 Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.
1.11 Investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.
1.12 Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.
1.13 Manage and investigate complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services. Ensure accurate records are maintained, collate witness statements and ensure we are working within current legislation.
1.14 Prepare a full evidence package in neighbour nuisance and anti-social behaviour cases for instructing legal action and following through to conclusion of any Court action.
1.15 Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.
1.16 Work with residents and other agencies to develop and maintain community agreements.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Housing Officer - Rugby
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